Elements and Performance Criteria
- Plan and prepare for flight
- Supervise cabin service and resources
- The standard of cabin service is monitored throughout the flight according to airline standards
- Crew members are assisted with prioritisation of workload
- Consultation with customer service manager and crew is undertaken to determine improvements in efficiency and service levels
- Aircraft stores and supplies are managed to achieve a cost effective result for the airline, while maintaining high quality customer service
- Operational difficulties and problems are anticipated and resolved
- Use and maintain aircraft cabin equipment
- Complete administrative requirements